In his book Hundred Percenters: Challenge Your Employees to Give It Their All and They’ll Give You Even More, Mark Murphy has provided a simple six step process for giving more effective feedback. Use these 6 steps to ensure feedback is effective.
Invite them to have an open dialogue with you so that you also hear their side of the story. Start with “Do you have a few minutes to discuss XYZ? “
If an employee thinks that you are going to be overtly critical of their performance, they will enter the conversation with extreme anxiety. Ensure that your tone and body language reflect a neutral or positive vibe. “I want to understand more about XYZ and how it happened. “
3. Eliminate Blame
Fighting a blame game doesn’t help either parties. Instead try and steer the conversation towards finding a solution. “ We might have a difference of opinion over XYZ, but let’s try and work towards a solution.”
4. Affirm Their Control
It’s important for people to feel that they are in control of the situation. Regularly ask questions like “ Does this sound okay to you?”
5. List Corrections
List specific corrective measures you want them to take while clearly explaining the reasons behind each measure. “ Your current focus seems to be XYZ, however I would like you to improve your ABC so that we can achieve CDE.”
Keep the atmosphere collaborative. “ How can we work together to avoid XYZ in future? ”
Now that you know the steps to give feedback, read more about the essential elements to make feedback more effective.