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What experts are saying
- "Frequent surveys are replacing annual employee surveys at companies."Wall Street Journal
- "Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability."Anne M. Mulcahy
- "Connectivity allows employers to address problem through pulse surveys."George Larocque
- "Employers say short monthly, weekly or daily polls—sometimes a single question at a time—provide data on how their teams actually feel and catch problems before they fester."Wall Street Journal
- "Employee feedback is generally collected and analyzed through satisfaction surveys driven by HR.But it is non uncommon to have sub-50% participation levels and to communicate results to operational managers several months later. In today's world, issues at work must be dealt with much more rapidly."Arnaud Grunwald
- "Highly engaged employees make the customer experience. Disengaged employees break it."Timothy R. Clark
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