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What experts are saying
- "Employee feedback is generally collected and analyzed through satisfaction surveys driven by HR.But it is non uncommon to have sub-50% participation levels and to communicate results to operational managers several months later. In today's world, issues at work must be dealt with much more rapidly."Arnaud Grunwald
- "Highly engaged employees make the customer experience. Disengaged employees break it."Timothy R. Clark
- "Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability."Anne M. Mulcahy
- "The traditional annual engagement survey is going the way of the dinosaur (slowly however) and a new breed of pulse tools, feedback apps, and anonymous social networking tools has arrived. If you aren't exploring this space you are missing a huge opportunity to make your company better."Josh Bersin
- "As companies struggle to find qualified workers, employee satisfaction “is a lightning rod” right now, and they are looking for software to help them diagnose and address problems faster and smarter."George LaRocque
- "Connectivity allows employers to address problem through pulse surveys."George Larocque
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